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Terms & Condition

Terms & Condition

Welcome to Dot Refl Software House. By using Dot Refl Software House, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site. The term “Dot Refl Software House” or “us” or “we” or “our” refers to Dot Refl Software House, the owner of the Web site. The term “you” refers to the user or viewer of Dot Refl

1- Acceptance of Agreement.

You agree to the terms and conditions outlined in this Terms of Use Agreement (“Agreement”) with respect to our site (the “Site”). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time by us from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

2- Policies

All policies, rules and regulations are the final decision of Dot Refl Software House We reserve the right to modify, add or change any policies as we deem necessary at any time. All members agree that they will not hold Dot Refl Software House liable for any items or policies within this program.

3- Partly Refund

We at Dot Refl Software House strive to keep our customer happy with their every purchase. If you are, for any reason, not entirely happy with your purchase for particular service, we will cheerfully issue a partly refund for a particular service. Refund issued only till the drafting of Website or software initial Phases, once SRS or Draft design Approved or Launching of website is made we not Refund any money

Eg.
Customer paid Hosting+ Domain Fee then paid us for Website Design , We create a draft design or SRS Document with few designs. On this stage cancellation means you will only get 70% refund of Except the Hosting and Domain fees. 

4- Refunds

Refund policy includes a refund of the initial amount if the client is not satisfied with the prototype which is demonstrated before we actually publish the design to HTML and start any programming.

We demonstrate our work using one of our links so you can review everything before making complete payment and asking us to deliver the website on our server or any 3rd party hosting. Once you make the complete payment, the same copy of website would be delivered. The refund can not be claimed after the website has been delivered to you. A website will be considered to be delivered if it has been posted on your desired hosting, our hosting, sent to you as a downloadable link or given to you in any storage media like Flash Drive, Zip drive, CD etc.
All domain and registration fees are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your then current registration term.

 

5- Abuse

We will not tolerate any abuse against Dot Refl Software House at all whether it is word of mouth or the internet or anywhere else. Negativity or use threatening or defamatory language towards our company or staff members will not be tolerated at all and if any customer is found to be spreading negativity against us of using abusive or threatening language, then we can cancel his or her order without any further notice. The content/idea/theme of a web site is provided by client. Dot Refl Software House can just help you in actual conceiving the idea. You agree that you will not post any material which is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or otherwise in violation of ANY law. 

6- Payment Dispute/Claims

Dot Refl Software House Ltd. is a company having different divisions offering different services. If any client opens a claim/dispute against any of our services or websites, then we can halt/cancel your service in any of the divisions. We can also terminate any service of clients from any of the divisions/websites if payment is due without any further intimation.

7- 48 Hour Turn Around

Draft Design within 48 Hours is subjected to working days. ( Holidays or Sunday is not considered in it).This guarantee is excluded in critical situation of natural calamities and human created accidental situation.

8- Image Reseller Rights

We use Royalty free graphics and images for website or any graphics. However, Images used are with single use licence so you cannot use your graphics for multiuse. If you want to use the reseller rights graphics please inform use in advance while placing the order. We use Images and graphics from www.123rf.com & www.bigstockphoto.com and we are bound to follow their term and conditions. rights package, you must inform Dot Refl Software House.com before services begin in order to assure proper image licensing is used. www.123rf.com & www.bigstockphoto.com

9- Unlimited Revision

We provide unlimited only on the draft design. No big revision will be provided once the design is confirmed.

10- Payment Terms:

We accept minimum 50% Advance for projects under $500.However project that exceed $500 can be done in partly payment. Please make sure you pay to the correct invoice and contract ID , We are not responsible for any wrong payment.

We use Payment option as paypal, Pakistani Bank,s and Other Options Listed Here. Please kindly check their terms of use before making any payment.

11- Web Application or Software Support.

We only Provide support for 15 days on any of our software or web applications after that we charge for new changes/fixing as the Web or Software Applications depends on Debugging, testing, Creating new Modules for System stabilisation in some cases.

12- Source File

We used to provide free Source file earlier, however sometimes other programmers or Competitors Copies and sell the same scripts which create ambiguity for us as well clients. For owning any source file Dot Refl Software house have rights to Create a new invoice for source files. This Price totally depends upon nature of Web Application or Software

13- E- Commerce and Security

Where Project involves E-commerce functionality, client must ensure that suitable arrangements are in place to maximize security levels with regard to financial and personal information relating to the users of Project. Dot Refl Software House has a very strict policy of securing the confidential information submitted by client during the process of Web Design and Development. However Dot Refl Software House does’t take any responsibility for leakage or misuse of any information. So far, no claim or complain ever has been submitted to Dot Refl Software House regarding this.

14- Completion Date

Dot Refl Software House and Client undertake to work together to complete Project within the timescale defined in the specification. Dot Refl Software House will inform client on project progress and will always endeavour to meet the defined milestones. Client must also supply all source materials to timescale, failure to provide source materials or respond back within 30 days of the specified timescale will be sufficient grounds for Dot Refl Software House to cancel the agreement and retain any deposits or stage payments made thus far as cancellation fees. 

15- Limitation of liability

  1. Dot Relf Software House will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Web site.
  2. In purchasing domain names on behalf of the client, Dot Relf Software House are acting solely as the clients agent and accepts no responsibility for the continuance or otherwise of that registered domain name.
  1. Backups and Data loss:

Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.We also do backups as well maintain website with a minimal charges per year in which Cpanel and Server details kept with Dot Relf Software House and we not Provide it to client at any stage to ensure 100% Protection of data. Client only Owns or get Admin panel or Control panel of Data from which only customizations are possible

15- Cancellation

  1. Dot Refl Software House and Hosting Services reserve the right to cancel an account at any time.

    1. If the client delays commencement of work for more than 30 days from payment of the deposit Dot Refl Software House reserves the right to make a surcharge to cover additional time and price increases since the original quote.
    2. In the event of a dispute regarding the design of the web site or withheld or late payment Eziline Software House reserves the right to withhold or withdraw all web pages and image files until such dispute is resolved.

    Dot Refl Software House reserve the right to change any part of this agreement without notice and your use of the Web site will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
    To Your Success,
    Admin